Frequently Asked Questions

For long lifetime and stability, we recommend preparing a foundation for your outdoor or DIY playhouse kit playhouse. It is important that the foundation is levelled (providing stability for the playhouse) and at minimum the size of the playhouse surface. The foundation does not have to have concrete footing. A playhouse needs a stable and level base. An existing base - patio, porch or other level and hard surface - is suitable. Concrete slabs, poles, plastic adjustable supports or lightweight construction blocks are also excellent foundations.

An existing level and hard surface- patio or a porch

Plastic adjustable supports- Eurotec

Peavers

Lightweight concrete deck blocks

Concrete slab

Yes, we are happy to paint the house in your preferred color, but due to extra work, additional fees will apply and will differ between the different playhouse types. Please write to us about your wish at via info@wholewoodplayhouses.com and we will get back to you with a quote.

Our playhouses are built for children age 3 and up with a weight limit of 110 pounds.

The houses come in prefabricated panels and with an assembly manual. No prior-knowledge is required for a successful and quick in 2 hour assembly. We advise to assemble our kids playhouses with two people. Check out the assembly video below:

Yes! Every DIY or outdoor playhouse has an easy to follow manual to help you with the assembly.

All swing set and playset wooden structures are made of premium Nordic solid wood

Yes, we sell only outdoor swings sets and playsets for kids, thus all of them can be outside.

All our swings and playsets are meant for outdoor use, so they are designed to withstand all weather conditions apart from extreme situations (such as extreme storms, hurricanes, floods). To make sure that your kids swing or playset is always in good condition, please oil the moving parts and check the structure once a year to detect any unusual and unwanted wear.

Unless you want your swings set or playset in a different color, there is no reason to paint it. We have all swings and playsets treated to withstand outdoor environments.

Yes, you can! Make sure that you have a friend or a partner to assemble the swing or playset together, and the assembly will prove to be a short and fun activity with our easy-to-follow assembly manual.

If you are not convinced that assembling a swing or playset is something that you want to do, please send a request with your zip code and city via info@wholewoodplayhouses.com and we will get back to you with a quote.

To assure the integrity of the product and to make the assembly easier, we recommend assembling your swing or playset with a partner and not alone. To successfully assemble your new kids swing or playset, you should have a spirit level, saw, hand-drill, screwdriver, tape measurer, pencil, stair ladder, wrench, file and anchors. We strongly advise using protective gloves and safety glasses during the assembly, because unfortunately none of us is immune to splinters and saw dust!

* Pro-tip: drill a holes before screwing the screws in to be sure that no cracks appear in the wood.

All our swing sets and playsets are easy to assemble without any prior-knowledge, but in case you do not wish to assemble it yourself, please send a request with your zip code and city via info@wholewoodplayhouses.com and we will get back to you with a quote.

Every parent knows their kids the best and thus also knows if they are old or young enough to use one of our swing or playsets. We recommend our swings and playsets to be used by 3 to 14-year-olds with weight under 110lbs. Please check your product manual to see how many kids can use the set at one time. We also advise to supervise your kids while they use the swing or playset to avoid any injuries.

All furniture that comes with our kids´ playhouses are in kids size, but fits adults as well. Please note that the advised weight limit for using the furniture is 70lbs. Please refer to our Kids Furniture to see the specific sizes of all furniture pieces.

All our furniture, except Natural Wonder furniture, is painted with weather-proof colors and can stay outside in rain or sun. Natural Wonder model is a DIY kids playhouse and the accompanying furniture is also not painted so that you can paint it with kids in colors that you have together chosen.

Every furniture set comes in matching colors to the playhouse. The furniture set with Natural Wonder comes without color so that you can color as you wish. Please note that the natural furniture set with Natural Wonder required treatment to make it last longer. All other colored furniture sets have been treated to ensure long life-time.

Visit our Playhouses or Kids Furniture page to see the furniture colors of each playhouse.

We can color the furniture in your preferred color, dependent on the product extra costs may occur. Please write to us about your wish on info@wholewoodplayhouses.com and we will get back to you right away.

Yes, you can repaint the furniture. All our furniture, besides Natural Wonder furniture, is painted with water-based weather-proof colors. If you are not sure, which type of paint to buy, please consult with your paint seller and he can show you the compatible paint types to our water-based colors.

We advise to use the furniture for up to 70lbs weights.

We deliver our outdoor playhouses, swing sets and playsets within the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico and Guam for free. Please contact us by phone at 800-660-4430 or by email at info@wholewoodplayhouses.com to ask about deliveries outside of our usual delivery region.

We process your order right after receiving a cleared payment, but the exact delivery time depends on the kids playhouse, swing or playset model. Please refer to the expected delivery time of your chosen playhouse at the product page of that playhouse (you can find it right above “add to cart” button).

Yes! We deliver all our kids playhouses, outdoor swings and playsets for free within the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico and Guam. If you are interested in ordering a playhouse to somewhere else, please send your details via email at info@wholewoodplayhouses.com and we will get back to you with a quote.

Our standard shipping method within the U.S. (excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam) is Less Than Truckload (LTL) Delivery. Deliveries are weekdays Monday through Friday, 9am-5pm based on the time window that they have asked from you via phone.

Please note that the package will be delivered to your driveway, parking lot or any other location to where the driver can safely back the truck up. You will be responsible for unloading the items directly from the truck. Please ensure that you have the proper equipment and people available to assist in moving the product inside a building such as a garage, house or business or onto a prepared outdoor space.

For more details go to our Shipping Policy Page.

Always check for damages on the package before accepting the delivery. If the package has visible damages you have Two Choices:

Refuse the Order. If you choose to Refuse the Order, take pictures and write, “Damaged” on the delivery receipt or BOL (Bill of Lading) and contact us for a replacement product and we will handle all delivery damages with the delivery company.

Accept the Order. If you choose to Accept the Order, take pictures and write, "Damaged" on the delivery receipt or BOL (Bill of Lading) We will send you replacement parts or missing parts and will handle all delivery damages with the delivery company.

However, if you accept damaged goods without writing "DAMAGED" on the BOL, we'll do our best, but we're unlikely to be able to help you.

Yes, you are welcome to pick up your package at our warehouse in Largo, Florida.

Yes, we do! We offer financing options via ShopPay. It's also possible to use Amazon Pay, a service that allows you to use payment methods already linked to your Amazon account.

Shop Pay gives you the option to pay for your entire purchase at checkout, or split your purchase into regular payments with Shop Pay instalments.

You can view a sample ShopPay payment plans next to each product by clicking on the "View sample payment plans" link. It is also possible to view and select the ShopPay finance and payment plan at the checkout.

If you would like to use ShopPay credit to make a purchase, please select ShopPay on the product page or in the checkout payment options. From there, ShopPay will guide you through the payment process.

Cancellation terms depend on the type of the purchase and if the order has been already processed or shipped out. Please see our Cancellation Policy in Returns & Refunds.

If you are not satisfied with your playhouse, you can return it in its original package along with all the original parts and accessories within 14 days from the delivery date. You can request an exchange or refund. Please see our Returns & Refunds policies first to know which conditions apply for your return.

Refunds are made in several cases, but not in all (for example, you will not be refunded for a house that you have used, damaged or painted). Please visit our Returns & Refunds policies page to see if your case is refunded or not.