Shipping policy
Free Shipping – we are happy to provide free shipping for our kids playhouses, swing sets and playsets within mainland US (excluding inter alia Alaska, Hawaii, US Virgin Islands, Puerto Rico and Guam)
An additional option is to arrange your own pick up of your playhouses, swing set or playset from our warehouse.
Assembly for the playhouses, swing sets and playsets is available for additional fees. Call or email for a quote info@wholewoodplayhouses.com .
All of our kids playhouses, swing sets and playsets are shipped from our Tampa warehouse typically in 24-48 hours during business days (Monday through Friday), after receiving cleared payment.
Specific delivery times will vary and customers will be contacted directly about the shipment. Customers are encouraged to inquire about shipment and delivery options before placing an order. Please check the product site for an indication of the delivery time. WholeWoodPlayhouses offers refunds if delivery times and conditions are not acceptable for the customer, prior to the shipment of the playhouse, swing set or playset leaving our warehouse.
It is required that the responsible person to receive the order is noted on the order form along with the correct email and phone contact information, and that this individual is available to receive and return any written and verbal correspondence.
It is essential that the responsible person be available and engage in correspondence with the WholeWoodPlayhouses representatives and/or the Warehouse Logistics Team once the playhouses, swing set or playset has been shipped to establish a delivery time to the provided destination as well as have the necessary equipment to support this delivery.
Please make sure your package has sustained no damage in transit and that your order was processed according to your specifications upon product receipt. For visibly damaged orders, you have two options:
Option 1 Refuse the order. If you refuse the order write, “Damaged” on the delivery receipt or BOL (Bill of Lading), take pictures and contact WholeWoodPlayhouses promptly for a replacement playhouse, swing set or play set.
Option 2 Accept the order. If you accept the order write, "Damaged" on the delivery receipt or BOL (Bill of Lading), take pictures and contact WholeWoodPlayhouses promptly for replacement or missing parts.
Once the playhouse, swing set or playset is available for delivery, the customer must make the necessary arrangements to take receipt of the product within three days from the initial contact. Following this three-day grace period, the customer will be subject to all actual shipping and storage costs as well as logistic and subsequent handling fees that incur as the product is otherwise retained in a warehouse.
The delivery service provided is the transport of the playhouse, swing set or playset from the truck to the curb, loading dock, parking lot, driveway or to a location where the carrier can safely and legally back up according to the driver’s discretion. You will be responsible for unloading the items directly from the truck. Please ensure that you have the proper equipment and people available to assist in moving the product inside a building such as, but not limited to, a garage, house or business or onto a prepared outdoor space.
In the case of an attempted delivery with the inability to receive the purchased playhouse, swing set or playset at the designated time, the customer will be subject to all fees, including but not limited to, handling and shipping as well as assume all risks for any damages to the product or lost shipment after the initial attempted delivery whereas Whole Wood Cabins will assume such risks when the first shipment is initiated to the client.
For residential deliveries the estimated delivery date is the day which the delivering terminal receives the shipment. Once the shipment is received delivery personnel will call to schedule a delivery appointment with the consignee/recipient.
WholeWoodPlayhouses keeps the right to charge extra fees for deliveries in case of high shipping cost.
Delays in shipping that are beyond our control are not subject to cancellation, refunds or discounts without the approval of WholeWoodPlayhouses.
Due to the fact that we use third parties as our delivery partners, over whom we have no full control, Whole Wood Cabins LLC cannot be held responsible for any costs, lost revenue, etc. incurred in the event of delay or loss of shipment.