Returns & Refunds

If you are not satisfied with your purchase, you may request a return of your playhouse, swing set, playset or other product (including but not limited to doors, windows, accessories or components) within 14 days from the delivery date.

All returned items must be shipped back in their original packaging, including all parts, materials, manuals and accessories.

All returns are subject to a mandatory 20% restocking fee, which will be deducted from the refund amount.

Return Shipping

All shipping charges are the responsibility of the customer and are non-refundable.

Customers are responsible for arranging and paying for the return shipment of the playhouse, swing set, playset or product back to the warehouse.

The following costs will be deducted from the refund where applicable:

• the original shipping cost

• the standard shipping cost for items purchased with a free shipping promotion

• freight charges for oversized deliveries

• actual shipping and logistics costs

• return shipping costs

• handling or storage fees

If the item requires freight transportation due to size or weight, the actual freight costs will be deducted from the refund.

Inspection of Returned Items

Once the returned playhouse, swing set, playset or product has been received, it will be inspected.

Returned items must meet the following conditions:

• unused

• in new condition

• not assembled, painted, stained, modified or weathered

• returned in the original packaging

• returned with all original parts and materials

All returned items must be received in their original packaging. If the original packaging is missing, incomplete, or damaged, regardless of the cause or at what stage the damage occurred, WholeWoodPlayhouses reserves the right, at its sole discretion, to reject the return and deny any refund.

Customers are also responsible for the cost of any missing or damaged parts.

Additional Handling Charges

If the return shipment must be transported from a third-party warehouse or storage facility back to the WholeWoodPlayhouses factory warehouse, the customer will incur an additional flat handling fee equal to 20% of the total order value.

Defective Products or Company Error

If a return is the result of a company error or a defective product, a full refund will be issued, including the full cost of the merchandise and all applicable shipping charges.

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Payment Processing Fees

All payment processing fees are non-refundable.

This includes, but is not limited to:

• credit card processing fees

• merchant transaction fees

• bank transfer fees

• financing fees

• payment gateway fees

• third-party payment provider fees

• currency conversion charges

• other financial service fees related to the transaction

These charges will always be deducted from any refund or cancellation amount.

Customers are responsible for reviewing their order carefully before placing it.

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Cancellation Policy

Cancellation of an order must be submitted in writing or by email to:

info@wholewoodplayhouses.com

Cancellation Before Shipment

If you request cancellation before the order has shipped, the order may be cancelled.

However, all cancellations are subject to a mandatory 20% restocking fee.

In addition, all payment processing fees are non-refundable and will be deducted from the refund amount.

Orders Already Processed for Shipment

If the order has already been processed for shipment, additional charges may apply, including:

• shipping costs

• freight charges

• handling fees

• storage costs

• logistics costs

• warehouse handling expenses

These charges will also be deducted from the refund.

Refused or Undelivered Orders

Orders that are:

• refused at delivery

• undelivered due to customer absence

• returned due to failure to schedule delivery

• redirected back to the warehouse

will be subject to all actual shipping, logistics and handling costs, in addition to the mandatory 20% restocking feeand non-refundable payment processing fees.

Refusal of Policy Terms

If the customer does not accept the return or cancellation terms outlined above, the original order will remain valid and the product will be delivered according to the original purchase agreement, pricing and conditions.

The customer remains responsible for payment of the full order amount and all applicable shipping costs.

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Non-Returnable Products

Products that have been modified or altered in any way are not eligible for return.

This includes, but is not limited to items that have been:

• painted

• stained

• assembled

• installed

• used

• weathered

• damaged

• altered from their original condition

Any product that has been modified from its original condition is non-returnable and non-refundable.

Custom-Made / Made-to-Order Products

Custom-made, made-to-order, or specially manufactured products are non-returnable and non-refundable.

This includes products that are:

• manufactured according to the customer's specifications

• customized in size, design, configuration, color or materials

• specially produced or modified for the customer

• not part of standard inventory

Once production of a custom or made-to-order item has begun, the order cannot be cancelled, returned or refunded.

By placing an order for a custom-made product, the customer acknowledges and agrees that the item is final sale and not eligible for return or refund.

 

Fraud, Misrepresentation and Abuse Policy

Whole Wood Cabins LLC reserves the right to refuse, cancel, or terminate any order, warranty claim, return, replacement, installation, delivery, or future business relationship if a customer intentionally provides false, misleading, or incomplete information, including but not limited to:

* misuse or unauthorized use of promotional or discount codes;
* providing an incorrect shipping address, property access information, delivery conditions, or other material information;
* concealing site conditions that materially affect delivery or installation;
* providing false statements during the ordering, delivery, warranty, or claims process;
* attempting to obtain products, services, refunds, replacements, credits, or discounts through deception or misrepresentation;
* abusive, threatening, harassing, or inappropriate conduct toward our employees, contractors, carriers, installers, or business partners.